Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Friendly staff
Duplex layout
Limited dining options
8.2/10
Great
Rooms
7.5
Location
9.2
Service
8.3
Dining
8.2
Guest reviews
8.2/10
based on 6 reviews
8.1
8.1/10 based on 1652 reviews
William
United Kingdom,
February
2024
8.2/10
Waking up to the view each morning was spectacular at this hotel with spacious rooms that truly offer value for the money in Switzerland. However, the rooms are a little on the small side with a side view out the rear of the hotel, so not much of a view at all.
Rooms
8.0
The rooms were spacious and in terms of the price in Switzerland, this hotel really worth the money.
Service
7.0
After a long day out, the service wasn't very friendly, but they were kind enough to get me a sandwich, drink, and a cup of coffee.
Location
9.0
The location is perfect, being almost next to the train station making it easy to get to your destination without being noisy.
Dining
9.0
The dining experience was among some of the best I've had in hotels after days of hiking. The food was so delicious that I looked forward to it every night.
Facilities
8.0
The hotel offers happy hour, pet amenities, and tours/ticket assistance.
Frederick
United States,
February
2024
8.8/10
My stay at the hotel was enjoyable overall. The rooms were very clean and relatively spacious, and the balcony was large, providing a nice touch. However, the duplex layout may not be suitable for families with very young children. The service was exceptional, with the staff going above and beyond to assist. The location right behind the Wengen train station was convenient for exploring the village, and the views of the Jungfrau from the hotel were breathtaking. The dining experience was satisfying with a diverse menu, but some may find the options limited. The facilities were well-maintained and added to my pleasant stay.
Rooms
8.0
The rooms were very clean and relatively spacious, with a large balcony.
Service
9.0
The staff was very helpful and courteous, providing excellent service.
Location
10.0
The hotel's location is second to none in Wengen, with stunning views of the Jungfrau and easy access to the train station.
Dining
8.0
The dining experience was wonderful, with a diverse dinner menu available.
Facilities
9.0
The facilities were well-maintained and added to the overall guest experience.
Great location
Duplex layout
Jack
United States,
October
2023
7.8/10
My stay at the hotel was a mix of positives and negatives. The room, although not overly spacious, had a lovely balcony with a picturesque view of the station and mountains, but unfortunately, the nearby church bell ringing throughout the night was quite disruptive. The staff was friendly and helpful, but there were some confusions due to language barriers. The location was great, offering easy access to the train station and other amenities, although bathing options in the area were limited. The dining experience was decent, with a satisfactory breakfast buffet. Overall, a decent stay with some drawbacks to consider.
Rooms
7.0
The room, although not overly spacious, had a lovely balcony with a picturesque view of the station and mountains.
Service
8.0
The staff was friendly and helpful, but there were some confusions due to language barriers.
Location
9.0
The location was great, offering easy access to the train station and other amenities, although bathing options in the area were limited.
Dining
7.0
The dining experience was decent, with a satisfactory breakfast buffet.
Facilities
8.0
The hotel offered various amenities and services.
Thomas
United States,
September
2023
8.6/10
My stay at the hotel was a mix of positives and negatives. The rooms, although clean and with a fabulous view, felt like slightly well-appointed dorm rooms with some drawbacks like thin towels and hard mattresses. The service was top-notch, especially the friendly staff, but there were some issues that arose later. The location was great, offering easy access to various attractions, but there were concerns about security in the area. The dining experience was excellent, although it could have offered a few more cooked dishes. Overall, despite some shortcomings, the hotel provided good value for money with its amenities and services.
Rooms
8.0
The rooms, with a fabulous view, were clean but had some drawbacks like thin towels and hard mattresses.
Service
9.0
The service was amazing, with the staff being very friendly and attentive. However, there were some issues that cropped up later.
Location
8.0
The location was fantastic, offering easy access to various attractions, although there were concerns about security in the area.
Dining
9.0
The dining experience was excellent, although it could have offered a few more cooked dishes.
Facilities
9.0
The hotel had a range of facilities catering to different needs, making the stay convenient and enjoyable.
Joan
United Kingdom,
July
2023
8.8/10
The hotel is perfectly situated for a good night's sleep with stunning views of the valley but may be disrupted by the loud bell from the nearby church. Great for resting but less ideal for staying in. Rooms offer a picturesque vista of Lauterbrunnen village below.
Rooms
8.0
The rooms are facing the magnificent valley overlooking the village of Lauterbrunnen on the valley floor below.
Service
9.0
The service is excellent with lovely, amazing, beautiful, and friendly staff always ready to assist. They even quickly provided an umbrella for my family in need.
Location
10.0
The location is magical, offering fantastic views right in front of the train station, making it an excellent base for exploring the Jungfrau area with breathtaking train rides.
Dining
9.0
The dining experience is excellent, worthy of a higher-star category, with a variety of options including fresh local fish and industrial cheeses and meats.
Facilities
8.0
The hotel provides a range of facilities including shops, laundry, ski services, a warm swimming pool, and a sauna/steam room area.
great location
disrupted sleep
Constance
United Kingdom,
May
2023
7.6/10
The hotel has a stunning view and convenient room availability, but the rooms felt cramped and outdated. The service is friendly and very accessible, with the train station just steps away, making it a breeze to explore the area. The location is excellent for skiing and exploring the area, with a great view of the Lauterbrunnen Valley. The dining options are adequate with a nice buffet, but could use more variety. Facilities are well-maintained with natural products. The price is competitive compared to other villages, offering value for money.
Rooms
6.0
The rooms had a stunning view but felt a bit cramped and were outdated.
Service
8.0
The staff was very friendly and the service was convenient with the train station nearby.
Location
9.0
The location is excellent for skiing and exploring the area, with a great view of the Lauterbrunnen Valley and easy access to transportation.
Dining
7.0
The dining options are adequate with a nice buffet, but more variety would be appreciated.
Facilities
8.0
Facilities are well-maintained, offering natural products.